Frequently Asked Questions

Heated mats are electric snow-melting systems that use heating elements embedded in durable rubber mats. When activated, they generate heat to melt snow and ice on driveways, walkways, stairs, and entryways. Simply plug them in before or during a snowfall, and they'll keep your surfaces clear and safe without the need for shoveling or salting.

Yes, absolutely! Our heated mats are designed with multiple safety features including waterproof construction, ground fault circuit interrupters (GFCI), and durable materials that prevent electrical hazards. They're certified for outdoor use and are safer than traditional snow removal methods that can lead to back injuries or slip-and-fall accidents.

Operating costs vary based on your local electricity rates and mat size, but typically range from $1-3 per hour of operation. Most homeowners only run them during snow events, making them very economical. Plus, you'll save money on snow removal services, salt, and potential liability from slips and falls.

We offer heated mats in various standard sizes for walkways (typically 2' x 5' to 3' x 10'), stairs (step-sized options), and driveways (can be connected together for larger areas). We also provide custom-sized solutions to fit your specific needs. Our team will help you determine the right size and configuration during your free consultation.

Heated mats require minimal maintenance. Simply keep them clean by sweeping or hosing off debris, inspect the power cord periodically for damage, and store them properly during off-season if they're portable. We recommend annual professional inspections to ensure all electrical components are functioning safely and efficiently.

It depends on your preference and mat type. Some homeowners leave their mats in place year-round, while others prefer seasonal removal and storage to extend mat life. We offer removal and storage services to keep your mats safe and in optimal condition during the off-season, then reinstall them when winter approaches.

If your mat isn't heating properly, first check the power source and GFCI outlet. If the issue persists, contact us immediately for repair service. Most problems are quickly resolved, and all our installations come with warranty coverage. We also offer emergency repair services during winter months to ensure you're never left in the cold.

With proper care and maintenance, quality heated mats typically last 5-10 years or more. Factors affecting lifespan include frequency of use, weather conditions, and how well they're maintained. Our professional-grade mats are built for durability and come with manufacturer warranties for added protection and peace of mind.