Last Updated: January 12, 2025
Welcome to Heat Path Pros. These Terms of Service ("Terms") govern your use of our website heatpathpros.com and the services we provide. By accessing our website or using our services, you agree to be bound by these Terms.
Please read these Terms carefully. If you do not agree to these Terms, please do not use our website or services.
By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy. These Terms constitute a legally binding agreement between you and Heat Path Pros.
Heat Path Pros provides custom heated mat solutions, including:
Services are subject to availability and may vary based on location and specific customer needs.
You must be at least 18 years old and have the legal capacity to enter into contracts to use our services. By using our services, you represent and warrant that you meet these eligibility requirements.
Free Consultation: We offer free site assessments and consultations to evaluate your property and provide custom quotes.
Quotes: All quotes are valid for 30 days from the date of issue. Prices are subject to change based on material costs and project specifications.
Order Acceptance: Placing an order does not guarantee acceptance. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing, or suspected fraud.
Custom Products: All heated mats are custom-designed for your specific property. Once production begins, orders cannot be canceled or refunded except as specified in our warranty terms.
One-Time Purchase: Heated mats are sold as a one-time purchase. You own the mats after purchase.
Service Fees: Annual service fees cover installation, removal, maintenance, and storage. Service fees are separate from the initial mat purchase and are billed annually.
Payment Terms: Payment is due at the time of service unless other arrangements have been made. We accept major credit cards, checks, and electronic payments.
Late Payments: Accounts not paid within 30 days may be subject to late fees and suspension of services.
Product Warranty: We stand behind the quality of our heated mats. All mats come with a manufacturer's warranty covering defects in materials and workmanship.
5-Day Repair Guarantee: If your mat is damaged during the winter season, we guarantee repair or replacement within 5 business days of notification.
Satisfaction Guarantee: We are committed to your 100% satisfaction. If you are not satisfied with our service, we will work to make it right.
Limitations: Warranties do not cover damage caused by misuse, neglect, unauthorized modifications, or acts of nature beyond normal wear and tear.
Scheduling: Installation and removal are scheduled based on weather conditions and seasonal demand. We will provide advance notice of scheduled service dates.
Access Requirements: You must provide clear and safe access to the installation areas. We reserve the right to reschedule if access is unsafe or obstructed.
Weather Delays: Service dates may be adjusted due to weather conditions. We will notify you of any changes as soon as possible.
Cancellations: If you need to cancel or reschedule a service appointment, please provide at least 48 hours notice to avoid cancellation fees.
Included Storage: Annual service fees include off-season storage in our climate-controlled facility.
Labeling and Tracking: All mats are labeled with customer information and tracked in our inventory system to ensure proper identification and security.
Insurance: We take every precaution to protect your property during storage, including property loss.
To the fullest extent permitted by law, Heat Path Pros shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
Our total liability for any claim arising from our services shall not exceed the amount paid for the specific service giving rise to the claim.
As a customer, you agree to:
All content on our website, including text, graphics, logos, images, and software, is the property of Heat Path Pros, LLC and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our express written permission.
Your use of our services is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
Informal Resolution: If you have any dispute with us, please contact us first to attempt to resolve the issue informally.
Arbitration: Any disputes that cannot be resolved informally shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
Governing Law: These Terms shall be governed by the laws of the State of Colorado, without regard to its conflict of law provisions.
By Customer: You may terminate your service agreement at any time by providing written notice. Termination does not relieve you of any payment obligations for services already rendered.
By Heat Path Pros: We reserve the right to terminate or suspend services if you breach these Terms, fail to make payment, or engage in conduct that we deem harmful to our business or other customers.
Effect of Termination: Upon termination, you must arrange to retrieve your mats from our storage facility within 30 days, or they may be subject to disposal or storage fees.
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website with a new "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the modified Terms. We encourage you to review these Terms periodically.
No Warranty: Our services are provided "as is" and "as available" without warranties of any kind, either express or implied, except as specifically stated in our written warranty.
Weather Conditions: While our heated mats are designed to melt snow and ice effectively, extreme weather conditions may impact performance. We do not guarantee complete snow and ice removal in all weather scenarios.
Third-Party Services: We are not responsible for the performance or reliability of third-party products or services that may be integrated with or recommended for use with our heated mats.
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.
These Terms, together with our Privacy Policy and any service agreements or quotes provided to you, constitute the entire agreement between you and Heat Path Pros regarding the use of our services and supersede all prior agreements and understandings.
If you have any questions about these Terms of Service, please contact us:
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.